TERMS AND CONDITIONS

Terms and Conditions — KEILIA Aesthetic Aesthetician Policy

  1. Scope and Purpose These Terms and Conditions govern the relationship between KEILIA Aesthetic (referred to as “KEILIA,” “we,” “us,” or “our”) and the client (referred to as “you” or “client”) for aesthetician services, workshops, consultations, and related educational experiences provided by KEILIA. Our approach emphasizes reflective learning alongside practical technique; services are designed to deliver both hands-on skills and an understanding of their purpose and application.

  2. Services Provided

    2.1 Service Types Services may include but are not limited to one-on-one aesthetic treatments, technique training, consultations, follow-up support, and educational materials.

2.2 Service Content Clients will receive practical instruction, demonstrations, and explanations of underlying principles to support application in daily life. This is not a full treatment and is subjected to only specific content needs.

  1. Booking, Confirmation, and Payment

    3.1 Appointments must be scheduled in advance through KEILIA’s booking procedures. Appointments are confirmed only after deposit is received when required.

3.2 Pricing and Fees for services are set by KEILIA and may change. All quoted prices are inclusive of specified deliverables only. Additional services may incur extra charges. A $50 Deposit fee is required before any and all appointments.

3.3 Payment Terms. Payment is due as specified at booking or on completion of service. Accepted payment methods will be communicated at booking. Failure to pay on time may result in withholding of materials, follow-up support, or delivery of final documentation.

  1. Cancellation and Rescheduling

    4.1 Client Cancellations Clients must provide at least 48 hours’ notice to cancel or reschedule without penalty for individual appointments; workshop and course policies may require longer notice. Late cancellations or no-shows may be subject to a cancellation fee or forfeit of deposit of $50.

4.2 KEILIA Cancellations KEILIA reserves the right to cancel or reschedule appointments for reasons beyond our control. In such cases, clients will be offered an alternative appointment or full refund for the affected session.

  1. Attendance, Preparation, and Participation

    5.1 Client Responsibilities Clients are expected to attend on time, follow pre-session preparation instructions, and participate actively in sessions. Reflection and practice are encouraged as integral parts of the learning process.

5.2 Suitability and Health Clients must inform KEILIA of relevant health conditions, allergies, medications, or contraindications before receiving services. KEILIA may decline or modify services if a client’s health or safety could be compromised.

  1. Results and Guarantees

    6.1 No Guarantee of Specific Outcomes While KEILIA strives to provide high-quality instruction and treatments, we do not guarantee specific results. Individual outcomes depend on factors including adherence to guidance, individual physiology, commitment to practice, and external variables.

  1. Intellectual Property

    7.1 Ownership All instructional materials, curricula, written content, images, and proprietary techniques provided by KEILIA remain our intellectual property.

  1. Confidentiality and Privacy

    8.1 Client Information KEILIA will treat client information as confidential and handle personal data in accordance with applicable privacy laws. Information disclosed during sessions will not be shared without consent except where required by law.

8.2 Feedback and Testimonials KEILIA may request feedback or testimonials. With client consent, anonymized or attributed testimonials may be used for marketing purposes. Clients can decline without affecting services.

  1. Liability and Indemnity

    9.1 Limitation of Liability To the fullest extent permitted by law, KEILIA’s total liability for any claim arising from services shall be limited to the amount paid for the applicable service. KEILIA is not liable for indirect, incidental, consequential, or punitive damages.

9.2 Indemnification Clients agree to indemnify and hold KEILIA harmless from any claims, losses, liabilities, or expenses arising from client’s breach of these Terms, misuse of materials, or failure to follow professional advice.

  1. Code of Conduct Clients are expected to treat KEILIA staff and other participants with respect. KEILIA reserves the right to refuse service or ask a client to leave if behavior is inappropriate, abusive, or disruptive. No refunds will be provided in such circumstances, except at KEILIA’s discretion.